We pride ourselves on creating personalised products.

- No minimum order quantity for almost every product we offer  

- One time setup fee per logo. Then it's saved forever!

-  We love helping you bring your ideas to life

All of our products are made to order, in house or direct by our supplier.

For personalised items please allow up to 2 weeks from payment to despatch.

Please allow 5-7 working days for standard items.

If you need your items by a certain date and would like to check if this is possible please drop us an email: sales@polarproducts.org.uk and we would be happy to discuss.

We currently use Royal Mail for UK and International Orders. If you find your Country isn't available or transport cost is too high please get in touch and we will see what other options are possible.

We also have options to collect locally (Nailsea)- if you choose this option we will email you when your order is complete to arrange collection.

We send out items Royal Mail Tracked 48 as standard (for UK deliveries). You will receive the tracking number in your shipping confirmed email.

Absolutely- our wholesalers have many thousands of items that we have access to. If you are looking for something specific or have an idea and would like some advice please get in touch. 

Please get in touch as soon as possible. We pride ourselves on a personalised experience and will help if at all possible. We would hate to disappoint so if you do have a deadline for your items please let us know straight away.

Definitely, we specialise in providing products with your own custom design.

It is your responsibility to ensure the design you are asking is to print does not break any copyright laws and you have the appropriate permission to use the design.

It is your responsibility to check the design before making payment for your item- this includes spelling and punctuation. We understand that mistakes can happen- if you find you have accidently got an element of the design wrong please contact us as soon as possible. If the item has not already been produced, we will endeavour to make the change for you. 

Orders that have already been produced or dispatched, cannot be changed or amended.

You have the right to return your order within 7 working days after the first day of delivery. The item must: not have been worn/used, be in the same condition as when received, be returned in original packaging. 

Personalised items cannot be returned unless proved to be faulty, and you contact us within 7 days of receiving the item.

Return postage costs will not be refunded. Please obtain proof of postage when returning items.

If you receive the wrong item please get in touch and we will resolve from there whether you would like a replacement or refund.